Shipping & Returns

Shipping

How much is delivery?
Our standard shipping cost is AED 20 for any UAE location, and we offer FREE shipping for deliveries over AED 250 in the UAE, this is for orders placed before 3pm Monday - Friday. 

How long will it take to receive my item?

  • Orders placed before 3pm Monday - Friday will be delivered the next working day. Orders placed after 3pm will be delivered within two working days
  • Orders placed on a Saturday and Sunday will arrive on Monday in the UAE
  • Please allow extra time for orders placed on public holidays
  • Next day delivery costs AED 20 for orders below AED 250 within the UAE
  • Same day delivery cost AED 35 in Dubai, Abu Dhabi and Sharjah for orders placed before 12pm

Do you deliver to other Emirates besides Dubai?
Yes! We deliver across every emirate in the UAE. We do have some areas that our courier cannot reach, please see this list for your reference and contact us to arrange closest area or alternative address.

Do you ship internationally?
We now offer worldwide and GCC shipping, delivery costs vary depending on location and the size of your order. These will be calculated during checkout. 

Please allow up to 7 days for GCC and International orders.

International orders of more than 30kgs will require special shipping arrangement and will be quoted by email in accordance with the rates from our provider.

Pick-up and Collection
Collection from our warehouse is also available, please contact hello@boxfetti.ae or +971 58 511 1050 for more details.

If you have any questions regarding shipping please contact hello@boxfetti.ae

 

Returns

Can I return my items?

Yes, if you are not completely happy with your products and would like to make a return please contact us at hello@boxfetti.ae. It would be helpful to mention the reason why you're wanting to return the items, so we can make sure this isn't a recurring issue.

You can return any item within 14 days of receiving it, so if you're not in love with it please let us know ASAP to make sure we sort it out for you. All returned products must be unused and in their original packaging.

There is a charge of AED 20 if Boxfetti.ae arrange a courier collection of a returned item from Dubai and AED 30 from all other Emirates.

You may return any unused items directly to our warehouse free of charge.

Returned items from outside of the UAE must be arranged by the customer.

Unfortunately, we do not offer refunds, exchanges or credit notes on any sale or discounted purchases.

I’ve returned my items. When can I expect my refund?

Once your return has been received, we will process the refund which can take between 1-3 business days and will be paid back to your original payment method.