Shipping & Returns
How much is delivery?
Our standard shipping cost is AED 20 for any UAE location, and we offer FREE next day shipping for deliveries over AED 250 in the UAE, this is for orders placed before 3pm daily.
- Next day delivery costs AED 20 for orders below AED 250 within the UAE
- Same day delivery cost AED 35 in Dubai, Abu Dhabi and Sharjah for orders placed before 11:45am. Delivery will arrive before midnight
For balloon deliveries, this via our Boxfetti van, so not through standard courier. The cost for this is:
- Dubai - AED 150
- Sharjah - AED 200
- Abu Dhabi - AED 300
Please note latex balloons can only be delivered via the BoxFetti van or are free to collect from the showroom
The gender reveal box delivery is AED 75 for Dubai only, for Abu Dhabi and Sharjah the BoxFetti van charges apply.
How long will it take to receive my item?
Next day delivery
- Orders placed before 3pm will be delivered the next day.
- Orders placed after 3pm will be delivered within two days
- All deliveries will arrive between 9am to 10pm.
- Same day delivery - available daily
- For orders in Dubai, Abu Dhabi and Sharjah placed before 11:45am. Delivery will arrive before midnight.
- Please allow extra time for orders placed on public holidays
Do you deliver to other Emirates besides Dubai?
Yes! We deliver across every emirate in the UAE. We do have some areas that our courier cannot reach, please see this list for your reference and contact us to arrange closest area or alternative address.
Do you ship internationally?
We now offer worldwide and GCC shipping, delivery costs vary depending on location and the size of your order. These will be calculated during checkout.
Please allow up to 7 days for GCC and International orders.
International orders of more than 30kgs will require special shipping arrangement and will be quoted by email in accordance with the rates from our provider.
Pick-up and Collection
Collection from our showroom is also available, please contact firstname.lastname@example.org or +971 58 511 1050 for more details.
If you have any questions regarding shipping please contact email@example.com
Can I return my items?
Yes, if you are not completely happy with your products and would like to make a return please contact us at firstname.lastname@example.org. It would be helpful to mention the reason why you're wanting to return the items, so we can make sure this isn't a recurring issue.
You can return any item within 14 days of receiving it, so if you're not in love with it please let us know ASAP to make sure we sort it out for you. All returned products must be unused and in their original packaging.
There is a charge of AED 20 if Boxfetti.ae arrange a courier collection of a returned item from Dubai and AED 30 from all other Emirates.
You may return any unused items directly to our warehouse free of charge.
Returned items from outside of the UAE must be arranged by the customer.
Unfortunately, we do not offer refunds, exchanges or credit notes on any sale or discounted purchases.
I’ve returned my items. When can I expect my refund?